Welcome!

Well, well. It's about time you showed up to your own party, 4 months later.

"Please note that this website was set up primarily to gather feedback, and will not always feature a lot of active participation from Nike or its employees."

Are you kidding me?? Well let me orient you a little bit, since you're new here. A lot of people have spent a lot of time generating and refining very creative improvements, and have become pretty turned off by your disregard of their efforts. You guys have generated a load of ill will toward your company with your silence. I know that because I've been reading the posts. Whoever is running your feedback program needs a staff psychologist to school you in consumer engagement. You think you're going to get the best feedback you can without steering the dialogue and rewarding your contributors with a little thanks and attention?
For god's sake, there are some fantastic ideas in here that are going to vastly improve your product, and you kiss the community off by saying you won't be participating?
What a joke.

Personally, I stopped evangelizing for the nike+ system a long time ago. My brother is going to be buying a Garmin. Had you engaged sooner and given the community some inkling that you were listening, I would have remained excited for the future of the system and badgered him into getting the Nike+. Now, I regretfully take grim pleasure in the idea of you discovering how much good will and excitement you've squandered. Good luck digging yourself out of the hole...

To the above 2 posts, perhaps you can't read but they say it's for gathering feedback. They don't say they'll respond to it, and they're clearly fixing stuff on the new site as it's improving all the time. It's not their fault you're incapable of using a perfectly good site that has a few bugs, none of which are showstoppers.

no showstoppers!?! I, and most others, are not able to login because of not accepting my screenname and therefore my nike plus is USELESS!! and nothing is being done!

then why the hell is this website the primary feedback feature on the nike+ website? thanks for blaming the people using your site instead of acknowledging how messed up your customer service design is!

Your recent updates made the work out that I did today not show up. Also i couldn't find the area that shows that I am sharing my activity on facebook. Your updates wants me to rate my previous run (last fri) with a smiley face or a number of others that I don't always use and feel i sould be promted to the minute that I log in to the web site.

To Nike, I have to agree, I wonder what the point of using something like Get Satisfaction is when you don't repond to customer comments.

Welcome!
Hello,

Thank you for taking the time to provide us with an abundance of great feedback about your experiences with nikeplus.com and nikerunning.com. We are in the process of reviewing all your comments as well as making plans for future improvements. Your feedback is a vital part of this process.

Please note that this website was set up primarily to gather feedback, and will not always feature a lot of active participation from Nike or its employees. If you have a specific problem with your Nike+ equipment or account, we’d like you to contact us directly so that we can help you resolve it. You can find our contacts in the Support Section. View our Nike+ Consumer Services team's contact information by visiting the Support link.

Again, thanks for your feedback and keep it coming; we're listening and working hard to make your experience a better one.

Sincerely,

The Nike+ Team

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hmm not a positive reply from the customers - I wonder why?? Your sites been slow for over a year now? Why not fix it first then ask for praise? Or assume praise like you just did?

I liked my work out and plan to finally get some weight off, energize on.

I think a year is PLENTY of time to gather feedback. I'm sure you've got all you need now and most of it comes from frustrated people who can't do what they'd like because the website doesn't work properly. Not the best way to ensure customer satisfaction is it? Do you have ANY intention of resolving these issues or are we just wasting our time providing you with feedback? Are you, in fact, going to acknowledge this with a reply??

Wow...way to follow up on this.

I can't imagine how much email you all go through for Nike.